Privacy Policy — 365jl

Introduction

This Privacy Policy ("Policy") describes how 365jl ("the Company," "we," "us," or "our") collects, uses, stores, shares, and protects the personal data of individuals ("you," "your," or "Player") who access or use the 365jl website, mobile application, and associated gaming services (collectively, the "Platform").

365jl is committed to handling your personal data responsibly and in accordance with applicable data protection laws, including the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations. This Policy applies to all personal data collected through the 365jl Platform, regardless of the device or method used to access it.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy. By registering on or using the 365jl Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

If you have any questions about this Policy or how 365jl handles your personal data, please refer to Section 14 for our contact details. We are always happy to clarify how your information is being used.

Personal Data We Collect

365jl collects personal data that is necessary for the operation of the Platform, the provision of gaming services, and compliance with applicable legal and regulatory obligations. The categories of personal data we collect include the following:

2.1 Registration & Identity Data

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify that you meet the 21+ age requirement)
• Residential address, including barangay, city or municipality, and province
• Email address and mobile phone number
• Username and encrypted password
• Government-issued identification document details (e.g., Philippine National ID, passport, driver's license) submitted during KYC verification

2.2 Financial Data

• GCash or PayMaya account details (mobile number associated with the e-wallet)
• Bank account details for BPI, BDO, Metrobank, or other supported banks where applicable
• Transaction history, including deposit amounts, withdrawal amounts, dates, and payment method references
• Bonus and promotional credit history

2.3 Gaming Activity Data

• Game session records, including games played, wager amounts, outcomes, and session duration
• Responsible gaming tool usage, including deposit limits set, cooling-off periods activated, and self-exclusion requests
• Bonus and promotion participation records

2.4 Technical & Device Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser information
• Cookie identifiers and session tokens
• Platform access logs, including login timestamps and session activity

2.5 Communications Data

• Records of communications between you and the 365jl support team, including chat transcripts and email correspondence
• Feedback, complaints, and dispute records

How We Collect Your Data

365jl collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in a promotion on the 365jl Platform.
• Automatically — through cookies, session tracking technologies, and server logs when you access and interact with the 365jl Platform. This includes data about your device, browser, IP address, and in-platform behavior.
• From third-party payment providers — when you initiate a deposit or withdrawal, your payment provider (such as GCash, PayMaya, BPI, or BDO) may share transaction confirmation data with 365jl to facilitate the processing of your request.
• From identity verification services — where 365jl engages third-party KYC or identity verification providers to assist in verifying the authenticity of documents submitted by players during the verification process.
• From fraud prevention and compliance services — 365jl may receive data from third-party fraud detection or anti-money laundering screening services as part of its regulatory compliance obligations.

How We Use Your Personal Data

365jl uses the personal data it collects for the following purposes:

4.1 Platform Operation & Service Delivery

• To create and manage your 365jl player account
• To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods
• To provide access to games and gaming features on the 365jl Platform
• To administer bonuses, promotions, and loyalty rewards
• To respond to your support inquiries and resolve disputes

4.2 Identity Verification & Regulatory Compliance

• To verify that you meet the minimum age requirement of 21 years in accordance with Philippine regulations
• To conduct Know Your Customer (KYC) checks as required by applicable law
• To comply with anti-money laundering (AML) obligations and report suspicious transactions to relevant authorities where required
• To maintain records as required by applicable gaming and financial regulations

4.3 Security & Fraud Prevention

• To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other prohibited conduct
• To enforce the 365jl Terms & Conditions and protect the integrity of the Platform
• To monitor for and respond to potential security incidents

4.4 Responsible Gaming

• To administer responsible gaming tools including deposit limits, cooling-off periods, and self-exclusion requests
• To monitor gaming patterns that may indicate problem gambling behavior and, where appropriate, reach out to affected players

4.5 Communications & Marketing

With your consent, 365jl may use your contact details to send you promotional communications about new games, bonuses, and special offers available on the Platform. You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team.

4.6 Platform Improvement

• To analyze aggregated usage data and improve the features, performance, and user experience of the 365jl Platform
• To conduct internal research and analytics to better understand how Filipino players use the Platform

Legal Basis for Processing

365jl processes your personal data on the following legal bases, consistent with the Data Privacy Act of 2012 and its implementing rules:

• Contractual necessity — processing is necessary to perform the contract between you and 365jl, including operating your account, processing transactions, and providing gaming services.
• Legal obligation — processing is necessary for 365jl to comply with applicable laws and regulations, including KYC requirements, AML obligations, and regulatory reporting duties.
• Legitimate interests — processing is necessary for the legitimate interests of 365jl, including fraud prevention, platform security, and improving the quality of our services, provided that such interests are not overridden by your rights and interests.
• Consent — where 365jl relies on your consent as the legal basis for processing (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Sharing Your Personal Data

365jl does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors and e-wallet providers — including GCash, PayMaya, BPI, BDO, and Metrobank, to facilitate the processing of deposits and withdrawals on your behalf.
• Identity verification and KYC service providers — third-party providers engaged by 365jl to assist in verifying player identities and documents as required by applicable regulations.
• Fraud prevention and AML screening services — providers that assist 365jl in detecting and preventing fraudulent activity and complying with anti-money laundering obligations.
• Technology and infrastructure providers — cloud hosting, platform infrastructure, and software service providers that support the operation of the 365jl Platform, subject to strict data processing agreements.
• Regulatory and law enforcement authorities — where 365jl is required by law, court order, or regulatory instruction to disclose personal data to competent authorities, including PAGCOR and relevant Philippine government agencies.
• Professional advisers — lawyers, auditors, and other professional advisers engaged by 365jl in connection with the operation of its business, subject to professional confidentiality obligations.

Cookies & Tracking Technologies

The 365jl Platform uses cookies and similar tracking technologies to enhance your experience, maintain your session, and collect analytical data about how the Platform is used. The types of cookies used by 365jl include the following:

7.1 Essential Cookies

These cookies are strictly necessary for the operation of the 365jl Platform. They enable core functions such as user authentication, session management, and security features. The Platform cannot function properly without these cookies, and they cannot be disabled.

7.2 Analytical Cookies

These cookies allow 365jl to collect aggregated, anonymized data about how players interact with the Platform — including which pages are visited most frequently, how long sessions last, and where players encounter errors. This data helps us improve the Platform's performance and user experience.

7.3 Functional Cookies

These cookies remember your preferences and settings on the 365jl Platform, such as your preferred language, display settings, and notification preferences, so that you do not need to reconfigure them on each visit.

7.4 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 365jl Platform. For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation.

Data Retention

365jl retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general principle, 365jl retains player account data for a minimum of five (5) years following the closure or termination of a player account. This retention period reflects the requirements of applicable anti-money laundering regulations and gaming regulatory obligations in the Philippines.

Financial transaction records are retained for a minimum of five (5) years from the date of the transaction. Communications records, including support correspondence, are retained for a minimum of three (3) years.

Where personal data is no longer required for any lawful purpose, 365jl will securely delete or anonymize it in accordance with our internal data retention and disposal procedures.

Data Security

365jl implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption: All data transmitted between your device and the 365jl Platform is encrypted using industry-standard Transport Layer Security (TLS) protocols. Sensitive data stored on our servers, including passwords and financial information, is encrypted at rest.
• Access controls: Access to personal data within 365jl is restricted to authorized personnel who require it to perform their job functions. All staff with access to personal data are subject to confidentiality obligations.
• Security monitoring: 365jl employs continuous monitoring of its systems and infrastructure to detect and respond to potential security threats and anomalous activity.
• Regular security assessments: The 365jl Platform undergoes regular security reviews and vulnerability assessments to identify and address potential weaknesses.

Your Data Rights

Under the Data Privacy Act of 2012 of the Philippines and other applicable laws, you have the following rights with respect to your personal data held by 365jl:

• Right to be informed — You have the right to be informed about how your personal data is collected, used, and processed by 365jl, as set out in this Privacy Policy.
• Right of access — You have the right to request a copy of the personal data that 365jl holds about you, along with information about how it is being processed.
• Right to rectification — You have the right to request the correction of any inaccurate or incomplete personal data that 365jl holds about you.
• Right to erasure — In certain circumstances, you have the right to request the deletion of your personal data. This right is subject to 365jl's legal and regulatory obligations to retain certain data.
• Right to object — You have the right to object to the processing of your personal data where 365jl relies on legitimate interests as the legal basis for processing.
• Right to data portability — Where technically feasible, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to withdraw consent — Where 365jl processes your personal data on the basis of your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact the 365jl support team using the details provided in Section 14. 365jl will respond to all data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, in which case we will notify you of the extension and the reasons for it.

Children's Privacy

The 365jl Platform is strictly intended for adults aged 21 years and above. 365jl does not knowingly collect personal data from individuals under the age of 21. The Platform employs age verification measures during the registration process to prevent underage access.

If 365jl becomes aware that personal data has been collected from an individual under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the 365jl Platform, please contact us immediately using the details in Section 14.

Third-Party Links

The 365jl Platform may contain links to third-party websites or services, including payment provider portals. This Privacy Policy applies solely to the 365jl Platform and does not extend to any third-party websites or services. 365jl is not responsible for the privacy practices of third-party websites and encourages you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

365jl reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or the features of the Platform. When material changes are made, 365jl will notify registered players via email or through a prominent notice on the Platform prior to the changes taking effect.

The effective date of the current version of this Privacy Policy is displayed at the top of this page. Your continued use of the 365jl Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how 365jl protects your personal data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 365jl handles your personal data, please contact our Data Privacy team. We are committed to addressing all privacy-related inquiries promptly and transparently.

You may reach us by email at: [email protected]

Please include your registered account username and a clear description of your query or request to help us assist you as efficiently as possible. 365jl aims to acknowledge all privacy-related inquiries within 48 hours and to provide a substantive response within thirty (30) days.